PAR EverServ® Hardware Maintenance Services
Minimize your down-time and business disruption with PAR EverServ Hardware Maintenance Services.
PAR offers flexible hardware maintenance service options so hospitality operators can choose the level of service that is right for their individual operations. We understand that different operators have different service level needs that even vary by individual equipment in each location. To accommodate your individual needs, PAR can customize your hardware maintenance program to meet the needs of your operations including a hybrid approach with different service levels based on each hardware unit. PAR EverServ Hardware Maintenance Services range from highly responsive on-site service, to fast-ship advance exchange or depot repair for less critical equipment repairs.
- On-Site Service – For equipment that is mission critical to your operations, hospitality operators count on PAR’s field service professionals to fix equipment on-site to minimize down-time and business disruption. PAR’s field service engineers have the knowledge, mobile resources and personal dedication that translate into an industry-leading 95% first-time fix rate.
PAR ensures that each customer consistently receives the best service possible from a highly qualified service technician. PAR dedicated field engineers go through a very rigorous and comprehensive training course.
Strategically located throughout North America and the world, our field service personnel arrive at your site in a fully-equipped van stocked with a complete inventory of quality PAR spare parts, power test equipment, laptops and other tools to help your system get up and running without delay. Upon issue resolution, the service representative completes a full preventative maintenance checklist to proactively identify and address potential problem areas before they can disrupt business flow.
- Advance Exchange – The speedy and economical advance exchange option is a great choice for operators who can wait for next-day delivery of replacement equipment. When our helpdesk identifies a failed device, PAR will expedite a replacement overnight so your equipment can be up and running the next day. When the equipment arrives at your store, simply follow the detailed installation instructions and ship back the broken equipment in the same box. After you receive your replacement equipment, we even take responsibility to dispatch an express shipping company to facilitate hardware returns. We manage the logistics and your operations benefit from improved availability.
- Depot Repair – If you can live without your equipment for the short term, the economical Depot Repair option may be the best choice for you. Depot repair is a mail-in repair service where you only pay for repair services as you need them. After calling for a tracking number, pack and ship your equipment to PAR’s facility. Once the hardware is fixed, PAR sends it back. Depot Repair is best suited to customers who keep back-up equipment that can be used while you wait for the unit to be repaired and returned.
Whether exclusively on-site or a hybrid service model, the quality of PAR EverServ Hardware Maintenance Services are unmatched in the industry.
